Return & Refund Policy

We accept returns within 30 days of delivery, provided the item is:

• Unworn and in original condition
• In original packaging with all tags attached
• Free from damage, alterations, or signs of use

The following items are NOT eligible for return

• Customised or engraved items
• Earrings (for hygiene reasons)
• Items marked as final sale
• Gift cards

Email hello@vashiaura.com with:

• Your order number
• Reason for return
• Photos of the item (if damaged)

We will respond within 2 business days with return instructions.

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a tracked shipping service — we are not responsible for items lost in transit.

Once we receive and inspect your return:

• Approved refunds are processed within 3–5 business days
• Refunds are issued to the original payment method
• Allow 5–10 business days for the refund to appear on your statement
• Original shipping charges are non-refundable

If you receive a damaged or defective item, contact us within 7 days of delivery at hello@vashiaura.com with photos. We will arrange a replacement or full refund at no cost to you.

We do not offer direct exchanges. Please return the original item for a refund and place a new order.

Returns enquiries: hello@vashiaura.com